We aim to give our customers the best experience possible including a flawless efficient delivery service. We roast and ship 6 days a week, Monday to Saturday.
Orders placed before midnight generally will be roasted & packed the next working day.
We then mark all orders as fulfilled & send you a SHIPPING email informing you that we have produced & packed the order & its on its way to you.
CLICK & COLLECT
Available to collect from the roastery Mon-Fri 8am-2.30pm after SHIPPING email has been sent (This service is currently not available due to the COVID spike)
We are committed to dropping all SHIPPED local orders THAT DAY or the NEXT WORKING DAY directly to your door by us. If you're not in we will leave it in a safe place & send you a email & photo of the location.
ROYAL MAIL First Class
All SHIPPED ROYAL MAIL first class orders are dropped off the day we mark it as SHIPPED at the post office . ROYAL MAIL aim for 2 days from processing the order. There is no tracking on this service other than when royal mail have delivered it, it is then possible to check this.
HERMES next day
We Drop all SHIPPED HERMES next day orders off the day we mark it as SHIPPED however, this is normally after the 12noon deadline for guarantee next day service, so it then rolls over to the following day for processing & subsequently the day after this for delivery. This is a full tracked service with email & SMS updates.
We occasionally change our delivery method to offer the best possible service to our customers, this could be an upgrade for larger orders to HERMES next day or LOCAL DROP instead of ROYAL MAIL first class.
As always never hesitate to get in touch should you have any questions regarding our delivery methods.